Where's my refund that says it should be deposited?

tgill908
tgill908 Member Posts: 10 Newcomer
edited May 7 in General

My refund said it should have went in my account on 4/16/25. I have double checked my routing number, bank account number and double checked with bank. It is all correct. But the bank hasn't seen my deposit.

Answers

  • rachels
    rachels FreeTaxUSA Agent Posts: 110

    Hi tgill908,

    I am sorry that your refund hasn't been deposited into your account yet. It can take a few days for refunds to post to your bank account. You may need to wait a couple more days. I also suggest checking the Where's My Refund site to see if there are any updates to the status of your refund—it's possible a delay is now indicated there.

    If this question is about your state refund, rather than your federal refund, you'll want to check the Where's My Refund site for your specific state.

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    I check it every day and it says the same thing. Have deposited in my account on April 16. But the bank doesn't show anything. I have tried to get a hold of someone at IRS and that is impossible to speak to anyone. It has been 8 days and nothing.

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    It is federal refund not state. Florida doesn't have state taxes

  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 597

    Hi tgill908,

    The first step it to make sure your bank account information is correct. Sign into your account and go to the Return Status page on the Final Steps menu. Under "Federal Tax Return" check the box, "Show Bank Account Information" and double check that everything is correct.

    The next step is to check Bureau of the Fiscal Services to find out if there wasn't a possible issue with your refund.

    If your refund was reduced by the Treasury Offset Program, you may phone the Treasury Offset Program Call Center at 1-800-304-3107. For additional information regarding the FMS Debt Management Services, you may visit the official FMS website athttps://www.fiscal.treasury.gov/ or by phoning their office at 1-888-826-3127.

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    I have checked everything so many time everything is right and every time I call and check it says that my refund was deposited on 4/16. I have double checked with my bank and bank account and routing numbers are correct.

  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 597

    Hi tgill908,

    The next step is to call the Treasury Fiscal Services.

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    Good morning. Where do I call the Treasury Fiscal Services at or how do I get the phone number? Thank you, Tanya Gill

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    Ok my husband and myself both call the Treasury Fiscal Services and there is nothing holding our money. Now what do I do please and thank you.

  • KeriC
    KeriC FreeTaxUSA Agent Posts: 222

    According to the IRS website FAQ:

    "What if I entered the correct account and routing numbers, but the IRS made an error in depositing my refund?"

    Answer:
    "Contact an IRS customer service representative to correct any agency errors by calling 800-829-1040 (see telephone assistance for hours of operation). Unfortunately, this may result in you receiving a paper check."

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    Good afternoon. My husband and myself both called the Treasury Fiscal Services and neither of us have anything held on our taxes. Now what should I do. Our bank and routing numbers are correct. What do I do? Thanks, Tanya Gill

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    I have double, triple and quadruple checked the routing numbers, account numbers with bank and also printed what was on the tax forms out and checked those also. Everything is correct? Now what do I do. You can not speak to anyone at the IRS it is all automated and just keeps circling back to where you started. It says every time it was deposited in my account on April 16. But the bank shows nothing. Now what do I do?

  • TriciaD
    TriciaD FreeTaxUSA Agent Posts: 34
    edited April 28

    Hello tgill908,

    If you e-filed and chose to direct deposit your federal refund, the IRS typically processes returns and sends refunds in less than 21 days. The IRS states, "Many different factors can affect the timing of your refund after we receive your return. Even though we issue most refunds in less than 21 days, it's possible your refund may take longer."

    You can find the most up-to-date status for your refund and other information regarding refunds using the IRS's refund tool here:

    www.irs.gov/refunds

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    I have checked everything again. It said that my refund was put in my account on 4/16/25. I have check and double checked the routing number and account numbers with bank and looking at my filing. Still nothing. Can't get a hold of anyone at IRS they will not allow you to speak to anyone. What else can I do.

  • tgill908
    tgill908 Member Posts: 10 Newcomer

    I checked the refund and it still says that same thing. Should have been deposited on 4/16.25

  • rachels
    rachels FreeTaxUSA Agent Posts: 110

    Hello tgill908,

    I am very sorry to hear that you haven't gotten your refund from the IRS yet.

    Have you tried calling your bank? If not, I suggest calling your bank to see if they have received anything. Sometimes, a deposit may be attempted, but the bank may reject it so you will not see it on your bank statement. If that has happened, a representative at your bank should be able to look up that information.

    If your bank doesn't show a successful or rejected deposit, you can follow these steps to call the IRS and discuss your account with a live IRS agent:

    1. Call the IRS at 1-800-829-1040 (Monday - Friday, 7am -7pm)
    2. Choose your language
    3. Choose option 2 for "personal income tax"
    4. Choose option 1 for "form, tax history, or payment"
    5. Choose option 3 for "all other questions"
    6. Choose option 2 for "all other questions"
    7. The system will ask you to enter your Social Security number. Make sure you do not enter any numbers at this time. ***The system will ask you twice, so make sure not to answer. Another menu will prompt you.
    8. Press 2 within this menu for individual tax questions.
    9. Press 3 for all other questions: the system should finally transfer you to a representative.

    Another alternative is looking at your Account Transcript in your IRS account online. All taxpayers have access to their account information on the IRS website. 

    Start by going to: https://www.irs.gov/your-account

    Once you have verified your ID with ID.me and completed your IRS.gov account, follow these steps:

    1. On the Welcome page screen, select "View Tax Records' in the Records box.
    2. On the Tax Records screen, select 'View your transcripts'.
    3. On the Transcripts screen, select '2024 Account Transcript' in the Account Transcripts box.
    4. A PDF will open. Scroll down. Near the bottom of the first page or beginning of the second page look for the word TRANSACTIONS in all capital letters.
    5. On the last page of your Account transcript, you'll see the most recent information, including the date and amount refunded. On your Account Transcript your refund is associated with your SSN, not your bank account. If you see the words Refund Issued and you've already tripled checked your account and routing number are correct you will need to call the IRS and be prepared to be on hold or make back to back calls to find out what happened.

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