NY rejected – NYC withholding mismatch but W-2 locked and can’t amend

Cyprez

My federal return was accepted, but my New York return keeps getting rejected for:

“NYC Withholding Doesn't Match Form W-2…”

The instructions say to go back to the W-2 and verify Box 19 / Box 20.
However, my W-2 is locked because the federal has already been accepted.

When I try to amend, the program tells me I can’t amend until the state is accepted, which obviously can’t happen because it’s rejected.

On the Local Taxes Withheld screen it just sends me back to the locked W-2, so I have no way to change the NYC amount.

Has anyone found a way to fix this without mailing the return?
Or do I need support to unlock the W-2?

Taylor

Hello Cyprez,

Once a federal return is accepted by the IRS, the W-2 fields are locked to prevent any changes from what was originally submitted to the IRS. This cannot be unlocked. If this is the case for you, then the NY return will need to be mailed this year.

You can switch the filing method to "mail return" under the Final Steps title menu.

If you have any questions you would like our Support team to look into, please contact them inside your account from the Support Center.