- I was not informed that I did not have a PIN last year, even tho I wrote it on my filing envelope. I spent many hours trying to contact rts.gov only to find out that I did not have a PIN last year.
- I helped a friend file her taxes and only at the end did they ask for her last years AGI, which she could not find. Instead of e-filing, the only alternative was to print a hard copy and mail it. Very cumbersome.
It would be nice AT THE BEGINNING of filing to provide a checklist of things that may be needed prior to the finalization of the taxes.