What if I can't log in to my account?

FreeTaxUSA
FreeTaxUSA FreeTaxUSA Admin Posts: 28 image
edited October 2023 in General

Follow the steps below if you forgot the username, password, or email used for your account.

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Answers

  • FreeTaxUSA
    FreeTaxUSA FreeTaxUSA Admin Posts: 28 image

    Start by going to the FreeTaxUSA.com site.

    1) Go to Sign in in the top right-hand corner of FreeTaxUSA.com

    2) Select 'Forgot Username or Password?' (above the 'Sign in Now' button)

    3) Fill in the information for the SSN and Phone number associated with your account

    4) A reset code will be sent to your phone either through text or a phone call

    5) Enter the reset code, and your username will appear along with the ability to set a new password

    Don't remember the phone number associated with your account?

    After selecting 'Forgot Username and Password?', choose the option to 'Try something else' - this will then show you options for using your username, SSN, or email to recover your account information.

    If none of the above has helped you access your account, send an email sent directly to support.

  • Jane
    Jane Member Posts: 2 Newcomer

    I can't receive a code because I no longer have that phone number or email address - dealt with a lot of phishing BS/cybercrime at the end of 2024. Long story…

  • Jane
    Jane Member Posts: 2 Newcomer

    what is the email for support?

  • Taylor
    Taylor FreeTaxUSA Agent Posts: 21 image
    Hello Jane,

    If you no longer have access to the email address or phone number entered on your account, then you will need to create a new account in order to file a tax return this year. Once the new account is created, messages can be sent to our Support Team by clicking the Support Center on the upper right corner in the account.

    Any previously filed tax returns can be requested from the IRS by requesting a transcript at this website: http://www.irs.gov/Individuals/Get-Transcript

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