I am having the same problem they put my money on some green dot card

Lisa2811
Lisa2811 Member Posts: 1 Newcomer
in After you file

Which i did not want and i do not have Now WHAT DO I DO I JUST HAD A **** I CANT TAKE MUCH MORE STRESS OVER THIS AND THATS ALL ITS BEEN

Answers

  • Austyn
    Austyn FreeTaxUSA Agent Posts: 36 image
    Hi Lisa2811,

    I can hear how stressed you are, and I'm truly sorry you're going through this. Let me explain what likely happened and what you can do right now.

    When "Pay with Refund" is selected during filing, your refund is first sent to Santa Barbara Tax Products Group (SBTPG), which is a division of Green Dot Corporation. They deduct the filing fees and then deposit the remaining balance into your bank account. This is why you're seeing Green Dot associated with your refund.

    To find out exactly where your money is and when it will be sent to you, you'll want to contact SBTPG directly. Here's how to reach them:

    1. Check your refund status online at https://taxpayer.sbtpg.com/login
    2. Call their automated phone line at 1-877-908-7228
    3. Email them at SBTPG-CSSupport@greendotcorp.com

    If you'd like us to take a closer look at your specific account and so we can view exact details, please reach out to our Support Team through the Support Center within your FreeTaxUSA account and we'd be happy to dig into the details for you.

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