Charging for State Tax Filing

ALhal
ALhal Member Posts: 1 Newcomer
in After you file

Hi, for the past couple of years my income has been greatly reduced (I am semi-retired).

In fact, I don't owe ANYTHING for state taxes (nothing is withheld by Employer).

WHY DOES FTUSA NOT LET ME PAST THE 'REVIEW' step of process without PAYING THE $ 17.99 for State Filing? That seems dishonest, misleading, and just plain WRONG.

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Answers

  • Henry
    Henry FreeTaxUSA Agent Posts: 104
    edited January 2

    Hi ALhal, I'm sorry for any confusion in the filing process. The software will automatically walk you through entering your state information, but you can decide whether you need/want to file the state return when you get to the Final Steps portion of the interview. If you aren't claiming a refund and don't have a filing requirement, you can simply remove the state return from your order when you reach the order screen.

    If you have already paid for a state return that you don't actually need and don't plan to file, we'd like to help with that. Please reach out to Customer Support to request a refund by signing in to your account, clicking on SUPPORT in the upper right-hand corner of the screen, and sending a message.

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