What do I do if my refund was rejected?

Elizabeth18
Elizabeth18 Member Posts: 1 Newcomer
edited February 13 in After you file

My refund was rejected

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Answers

  • JMSSGV
    JMSSGV Member Posts: 152

    Your refund wasn't rejected. Your tax return was rejected. What was the reason given for the reject?

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  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 409
    edited February 13

    Hello,

    If you add Deluxe or Pro Support to your order, you can do a live chat with a support agent while signed into your account.

    The first thing you should do is, like @JMSSGV suggested, is find out what the reject message is. The most common reasons is for a wrong Prior Year AGI, used as your e-file signature. Double check your 2023 return and check that line 11 of the 1040 matches what you entered and try again. If you mailed your return for 2023 or filed late, then enter 0 as the prior year return. The IRS would expect $0 if you mailed 2023.

    See this article about Rejected Returns.

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