Charged for mailing State Return
Hello There,
I was charged twice for trying to finish my returns form previous years. Earlier this week, after Filing info from previous years, I noticed it required card information. Assuming this was for an "advanced help" feature I had agreed to, I was ready to pay. I was then met with a message stating that it was too late to e-file, and then I was immediately charged 17.99. Again, I assumed this was for a help feature I asked for. I came back today to finish another year, but this time with no help and was met with the same "too late to e-file" notification, and another immediate charge. I would send this issue to the support team, but I don't have an actual desktop/laptop computer, and there isn't a way to reach the team through mobile device. Please help resolve this, or forward me the support team's information so that I may get my money back.
Thank You,
Dominique Stone.
Comments
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I have the information from both transactions as well.
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Hello domostone425,
I apologize for the issues you have had. We will be happy to help you resolve them. If you are unable to sign into your account contact Customer Support by emailing them at support@support.freetaxusa.com. They will be happy to assist you with all the issues you are experiencing.
