Cannot log into account

amblanke
amblanke Member Posts: 1 Newcomer
in General

Hello, I signed up for an account today, completed my taxes and paid the fee. When I was entering the drivers license information to file, I was kicked off the site. I went to log back in and cannot log in. Each time I enter my credentials, I am just send back to the log in page. I have tried different browsers, but the same thing happens. Please help me log in so I can file.

Answers

  • jfish
    jfish Member Posts: 1 Newcomer

    I'm having the same issue. I've never had any issues with the site but today, I get kicked back to the login screen as soon as I enter my creds on two different browsers.

  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 503

    Hi amblanke,

    The first thing I suggest is restarting your computer and try again. Then try these steps:

    If you are unable to sign into your account, we recommend that you request your username and also reset your password.

    To do this, go to our homepage and select Support > Forgot Username or Password? Follow the screens to obtain your correct username and password.

    If you haven't entered a phone number in your account, you may click on "Try something else" after selecting "Forgot username or password?" to request this information via email.

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