got a receipt for payment, site still saying i owe

flat_baby
flat_baby Member Posts: 1 Newcomer
in After you file

Hi there, I filed on FreeTaxUSA and owed a big federal chunk. I've used this site for the last few years and never had this problem (although I never owed anything until last two years). I entered card info, and received an email confirmation that says "receipt of payment." I see the charge on my card for the e-file fee, but not the federal amount owed that I supposedly paid already. Worried I didn't actually pay, and worried about what happens if I enter payment twice. Thanks!

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Answers

  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 503

    Hi Flat_baby,

    The software will not be updated with your payment. If you owe, the software will always show that owed amount. It is not updated when you pay. Does that make sense?

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