I upgraded to Deluxe Support and now there's no way to chat

taxquestions
taxquestions Member Posts: 2 Newcomer
edited April 2025 in General

I need help with my taxes so I upgraded to Deluxe support. Now the only options when I click the dropdown menu "Deluxe Support" are Support Center and Pro Support. There's no chat option. Pro Support offers another upgrade at a significant cost. How am I supposed to chat with someone through Deluxe Support.

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  • taxquestions
    taxquestions Member Posts: 2 Newcomer

    Ha never mind I figured it out. I'm ridiculous. I'm not sure how to delete this but please ignore it.

  • semantics777
    semantics777 Member Posts: 1 Newcomer

    Can anyone tell me how to remove the deluxe support? I accidentally clicked on it.

  • pandaexpressfan_1
    pandaexpressfan_1 Member Posts: 52 Level 4

    I think you can just remove it at the end on the checkout screen. If not, support can just help you remove it.

  • Hopeful
    Hopeful Member Posts: 6 Newcomer
    https://community.freetaxusa.com/discussion/2281/i-upgraded-to-deluxe-support-and-now-there-039-s-no-way-to-chat

    Please update this post with how you made the chat option show up or where the chat option is located. Then this post will be great. :) 😍

  • Taylor
    Taylor FreeTaxUSA Agent Posts: 63 image
    Hi Hopeful,

    Thank you for upgrading to Deluxe Support! I can help clarify how to access the chat feature.

    To start a live chat with Deluxe Support, you'll need to:

    1. Click on "Deluxe Support" in the dropdown menu
    2. Select "Support Center"
    3. Scroll to the bottom of the Support Center page and click the "Live Chat" option there

    Our Deluxe Support Chat Hours are currently Monday-Saturday 9am-11pm ET.

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