Freetax won't accept credit card ?
Says zip code on card does not match their records. Tried several different cards numerous times with same answer. Told me to clear cooking and cache and reload browser—did all that. 100hrs work-taxes done-and can't pay/file.
Answers
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We definitely don't want you to have wasted all of those hours to not be able to file! Please verify once more that the address and credit card information on the billing screen is correct. We prefill those lines based on your address you entered at the beginning of your tax return, and it sometimes doesn't match with what your bank might have on file. Try deleting the address and zip code and then typing it in again yourself. This seems to help others who have run into similar problems with the billing address.
If that doesn't work, please contact Support from within your account and the Billing Department can take a look at it for you.
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I am having the same issue. I have tried multiple cards and nothing will work.
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Hi Fao,
Please contact Customer Support while signed into your account in situations like this.
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