I want my money refunded on my debit card
So, I filed the free Federal and I saw that FreeTaxUSA would efile my State. So, I was willing to pay the $15 for the to eFile. They took my money and then after charging my card they told me that I would need to download everything and file it. I would not have filed it through them if this was the case. My taxes are simple because I am on disability and I can't get out to the post office to file them myself. So, I was letting them do it for me. I want a refund of my money. I haven't download or looked at their state filing for me. They should tell people before you purchase that you are going to have to manually do it yourself. I WANT A REFUND OR I AM FILING A COMPLAINT WITH BETTER BUSINESS BUREAU AND FILING FRAUD. The fact that you can't call to talk to someone is really creepy also. I should have looked at that before I went with them also.
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Maybe try emailing their support at support@freetaxusa.com, they can usually help through there and can look into your account. Good luck!
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I have emailed them and used the web contact form. Nothing.
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