They're not taking scheduled payments

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timmylee
timmylee Member Newcomer

I'm trying to pay my delinquent taxes from 2022. Twice I have set up approved payment plans but the money is never taken. I've verified all banking info is correct and IRS info is correct. I just can't wait on the phone for an hour to discuss this with someone but can't seem to get a response any other way. I was afraid to go in and just make a payment as I already had a payment arrangement set up and could not afford to pay twice in case later they processed the scheduled payment. What should I do?

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  • timmylee
    timmylee Member Newcomer
    edited November 2023
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    Any reason why? They mailed me all the paperwork confirmations and all that. So I guess there's no danger of them deducting it now that I paid it.

  • timmylee
    timmylee Member Newcomer
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    I assume you mean payment arrangement payments? I made a payment today that was called a scheduled payment and it apparently went through ok.

  • PamelaP
    PamelaP FreeTaxUSA Agent
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    Hi Timmylee!

    Did you set up a scheduled payment through IRS direct pay? If so, you can use the confirmation number to modify or cancel a scheduled payment before it happens. The IRS says to select the option “Look Up a Payment” on the main Direct Pay page to enter your confirmation number and make changes. You have until two business days before the payment date to cancel or make any changes.

  • timmylee
    timmylee Member Newcomer
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    I don't recall, I set it up on their web page for Payment Arrangements. Too late for that anyway, they took the payment and it was more than what I owed and now it's hours on the phone waiting to talk to someone. Will they automatically send a refund?

  • KristineS
    KristineS FreeTaxUSA Agent
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    TimmyLee,

    Typically the IRS does not automatically send a refund, unless a payment ends up paying more than is due on the account overall. In general, depending on when a payment arrangement is set-up during the billing cycle, a first payment may or may not draft for 30-45 days.

    Reading through this thread, it sounds like two payments were taken/made (possibly back to back) for a payment arrangement you set up. If you still have an overall balance on your account, the IRS will keep the second payment and apply it towards the balance. That's pretty much the bottom line.

    If however, the overall balance is now less than zero, i.e. a credit on your account, you will most likely get a refund check at some future point in time.