I cant access my account

Question

I created an account a while ago and need to finish up my eFile but I can't access the account anymore. I have my phone number where I got the verification code, so thats not wrong, I also have the email I got another verification link from, So that's not wrong either. Why when i go to reset my password it says that its not asscoicated with any account, when I type in accurate info. I already sent email to customer support but they are taking too long.

Please look for email from a******e20@gmail.com.

Titled - Important: Issues accessing account

Thanks

MatthewD · Answer

Hi drewafden,

You may contact support by email at Support@Support.freetaxusa.com and get help that way.  We don't handle account issues in this forum. Primarily tax related questions.  Someone in support will assist you.

drewafden · Answer

Is there no one I can escalate this to?

drewafden · Answer

https://community.freetaxusa.com/discussion/comment/5468#Comment_5468

Nope still doesn't work. I copied the username directly from the account confirmation email that was sent to my mailbox.

I get any combinaton of this "The combination of Username, Social Security Number, and Email address you entered doesn't match a current FreeTaxUSA account.".

I have been trying to get customer support to send a password reset link to my email but they are frustratingly not helpful