BUG with Website: Did not receive a phone call

brianpiggy
brianpiggy Member Posts: 1 Newcomer
in General

My email address is no more. Have to log in to fix it. Have no mobile phone. Ask to send a code via a voice call to verify. Never came. So bad I was forced to create a new account. STILL did not receive a call to verify my phone number. At least I could log in. But I have to enter all my data and spouse's data again. Now I have two accounts floating around. I see my user name here is from the old account. I do not know how messed up things are going to be.

Comments

  • TaxMorgan
    TaxMorgan FreeTaxUSA Agent Posts: 104 image
    Hello brianpiggy,

    I am sorry that you were not able to access your prior account and needed to create a new one. If you would like to try to gain access to your previous account, you can contact us directly from the support center in your account, and we will see what we can do.

Categories