Freetaxusa money back

mplath
mplath Member Posts: 1 Newcomer
in Filing my taxes

I started doing my taxes on freetaxusa for the year 2024, and then ended up having a tax preparer outside of the site help me finish them. This year, I mistakenly ended up finishing the file and paying almost $50 to file in two states, even though my taxes were already done. How can I get this money refunded?

Answers

  • TriciaD
    TriciaD FreeTaxUSA Agent Posts: 46 image
    Hi mplath,

    I'm sorry to hear about the confusion with your filing this year. I understand how frustrating it can be to pay for something you didn't use.

    To get this taken care of, please follow these steps:

    1. Sign in to your FreeTaxUSA account at www.freetaxusa.com.
    2. Once signed in, navigate to the Customer Support section.
    3. Submit a request explaining that you didn't use the service, and ask for a refund.

    Our support team will be able to review your account and process the refund from there.

Categories