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Is there a way to speak with someone one the phone directly about never receiving my refund??

melisa_88_jones

So i choose to have the fees for filing my taxes threw free tax uSA deducted from my return the company that does that is called Santa Barbra tax group and it states on there website that they received there payment then they tried to send the remaining of it to my bank account but unfortunately my account was closed so my bank sent it back to the Santa Barbra tax group then they sent me an email stating they were going to send me a check by mail within 10 Days to the address i used to file my tax return. called 60+ days later to the Santa Barbra Tax Group and they told me they sent it back to the irs due to suspicious activity but here it is 10 months later and the IRS said they never recieved a check back from them and I of course cant contact the santa barbra tax group by phone and talk to anyone directly. Any advice on what to do?

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KristineS

Hi melisa_88_jones,

At this time, FreeTaxUSA does not support an inbound phone number. I hear your frustation on not receiving your refund yet.

It's unfortunate your bank account was closed when Tax Products Group (TPG) attempted to direct deposit your refund. When TPG can't deposit the refund, they attempt to mail a cashier's check to the physical address as you mentioned above. If the mailed check is returned, TPG will return the refund to the IRS, which takes 6-8 for processing and updating of your account with the IRS.

TPG does not hold refunds.

Generally speaking, once a tax refund leaves the IRS, whether electronically or by paper check, the IRS no longer has anything to do with the refund and would not ordinarly request an already disbursed refund check to be sent back to the IRS from a third party provider.

The number to call TPG is 877-908-7228, but it is very difficult to get to a live person as you mentioned. You can send an email here: TPG-CSsupport@greendotcorp.com and request help.

In addition you can call the IRS at 1-800-829-1954 and request a payment trace for your refund. You can also fill out Form 3911 and send that to the IRS depending on what state you live in.

kbichadd

Was your expected refund unusually large? Which credits did you claim. Could help answer the question. Specifically, is there a refund freeze on your transcript on irs.gov?

Cwilson

my name is Clara Wilson I need green dot bank to send me proof that I do not have an account with them and has never had an account the account that was on my taxes was only created to pay my fees and pay my tax refund with a cashier check can you please send it on letterhead my phone number is ********

Cwilson

my name is Clara Wilson I sent an email to you November 4 I have not heard anything back I need help from green dot my email address is ******* please contact me

FreeTaxUSA

https://community.freetaxusa.com/discussion/comment/2836#Comment_2836

Hi Clara,

From what you have said, you have contacted Customer Support already. Please continue working on your issue with Customer Support. Write them again and follow up if needed.

Teisha

I filed my taxes paid my fee $17.99 put my bank information in everything my page disappeared went back to finish everything, I had to redo it over to get to where I claimed my dependence it said approved for tax cut long story short my refund was for example: $1,000 now when redoing it over I only get $300 can someone help me on this the $17.99 has already been pulled from my bank and everything

JanaA

Hello Teisha!
Our customer support team would be happy to look into this and assist you further. As this forum is not a secure method of communication we cannot view your account information. Please sign in to your account and select the Support tab on the top-right of your screen. Here you can send a secure message so that we can assist you further.

One thing to consider would be that the IRS may have adjusted your refund amount. In this case you will see a deposit that is less than expected. You can sign in to your IRS account for additional information.

Sam

showing six digit fed tax from the start.how to clear error of freetax

KeriC

https://community.freetaxusa.com/discussion/comment/4629#Comment_4629

You have three options.

1) Contact Support from within your account. They may be able to see what information has been entered that is causing the large tax bill.
2) Manually go through and delete or change any entries you have made. OR
3) Create a new account where you can start over from scratch.

It may be most helpful to contact Support first to avoid having to redo everything that you have already put time and effort into entering.

Arg-e3n5

I see that federal accepted but it said AMEND? What is that MEAN?…

Arg-e3n5

also my state did NOT receive notification of acceptance…??? And says to AMEND???

Arg-e3n5

how do I contact support?..,

knittingfun

https://community.freetaxusa.com/discussion/comment/5048#Comment_5048

Email support@freetaxusa.com to reach support.

Wishbone7

I filled my federal tax on your site. I selected direct deposit, but I was never asked for my routing or account information. Why is that?

kiarab

Hello Wishbone7,

It could be that if you had filed with us in the past, that the information was saved and used. It should have still asked if that was the same bank account you would like to use.

I'd recommend contacting customer support from your account. They should be able to see what is going on. Also, you can look at what direct deposit information is listed for you by signing into your account and going Final Steps -> Check Status / Print Tax Return. Under the federal section, you should see how you selected to receive your refund and what bank information you used if you selected direct deposit.