I only filed my short e file form for IRS website

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Kristinanira
Kristinanira Member Posts: 1 Newcomer

I did the short form return e file during 2020/2021 during pandemic last date filed I didn't know how to complete long form I also qualify for eitc and ctc child advance monthly payment I didn't receive or amend past three +years I applied for child advance payment and was approved via ctc portel through IRS website before the closing of website submission date and got a email verifying two returns were approved short form for myself and the advance payment were being sent direct deposit about 4-6 weeks before portel closed to be eligible but during time my return needed identity verification and by the time I went to the IRS to complete only one refund was received out of two is it because portel closed out and my identity needed verification or did the payment get held because I needed to file 2021/&2022 to get deposited checking account because portel did confirm refund was being sent direct deposit but nothing still and I was a non filer but I didn't claim or receive ctc or eitc previous years I was eligible for

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  • Taxlady06
    Taxlady06 FreeTaxUSA Agent Posts: 59
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    Hello! If you have not yet received your tax refund, please use "Where's My Refund?" tool on the IRS website. If the status is pending, you will need to contact the IRS directly for more information at 1 (800) 829-1040.