total black out screen when trying to sing in

Swieberg Member Posts: 1 Newcomer

Does anyone else have trouble trying to sing in? Every time I click on the sign in button, all I receive is a completely black screen. I have tried going thru my email, google search, typing the link in directly. Does anyone have any ideas, answers, or help?

Thank you



  • rachels
    rachels FreeTaxUSA Agent Posts: 50

    Hi Swieberg,

    Have you tried clearing the cache and cookies in your browser? Another option would be to try a different browser (ex/ Chrome, Edge, Firefox).