I need help signing in

Kellibean
Kellibean Member Posts: 1 Newcomer
in General

I forgot my sign in info. So I went to find out my username. Then I followed the link to reset my password. It asks your username, social security number, and email address (I had to change my phone number so I can’t use that method). From that email you are sent a code to reset the password. But if close the link, it deletes the page where you need to enter the code! Am I high or crazy?

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Comments

  • Henry
    Henry FreeTaxUSA Agent Posts: 97

    Hi Kellibean! I'm sorry for any confusion in the sign in process. When you choose to reset your password by email, you will come to a screen where you are prompted to enter your password reset code. You'll need to leave that page open and pull up another browser tab to access your email. That way you can get the password reset code from your email and then return to the original tab to enter the code in the field provided.

    If you continue to have trouble signing in, please contact our Customer Support team, and they can walk you through the process. You can get help by going to our homepage and clicking on SUPPORT near the top of the screen.

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  • MaryRose
    MaryRose Member Posts: 1 Newcomer

    I tried using a new password & I still can't log in. I'm a returning member.

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  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 340

    Hi MaryRose,

    Sign in issues can be frustrating. Did you use this FreeTaxUSA page and the "Need help signing in?" link?

    https://www.freetaxusa.com/support

    Or

    https://auth.freetaxusa.com/ReclaimAccount

    If you still have problems after trying those two options, contact our friendly support staff at support@support.freetaxusa.com and explain your issue. Provide details on what you have tried so far.

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  • pablocruise2024
    pablocruise2024 Member Posts: 3 Newcomer

    Ok, this is fru

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  • pablocruise2024
    pablocruise2024 Member Posts: 3 Newcomer
    edited June 26

    This is a pain. I've tried 10 times and I get sent back to to Gmail to get another number and the same results and on top of that ok we verify you're account and back I go to to Gmail to get another number and don't get anywhere? REALLY?

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  • KristineS
    KristineS FreeTaxUSA Agent Posts: 177
    https://community.freetaxusa.com/discussion/comment/2124#Comment_2124

    Hi pablocruise2024,

    Sorry you're having so much difficulty logging in.

    Please contact our Customer Support support staff at "support@support.freetaxusa.com," and they can walk you through the process. You can get help by going to our homepage and clicking on SUPPORT near the top of the screen.

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  • Teryl
    Teryl Member Posts: 1 Newcomer

    unable to sign in Sept 18,2024.

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  • KeriC
    KeriC FreeTaxUSA Agent Posts: 109

    @Teryl Please contact our Customer Support team. Instructions are in the response above from KristineS on June 26th.

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  • Stockups
    Stockups Member Posts: 1 Newcomer
    edited September 25

    good morning all I’ve been trying to sign into my account since yesterday evening I need to get a copy of my taxes but when I try to sign in, it not taking me to a page to put in my email or account information might tell me what’s going on thanks

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  • KeriC
    KeriC FreeTaxUSA Agent Posts: 109

    @stockups

    https://community.freetaxusa.com/discussion/comment/2804#Comment_2804

    If you are unable to sign into your account, we recommend that you request your username and also reset your password.

    To do this, go to our homepage and select Support > Forgot Username or Password? Follow the screens to obtain your correct username and password.

    If you haven't entered a phone number in your account, you may click on "Try something else" after selecting "Forgot username or password?" to request this information via email.

    If you are still unable to receive your username or reset your password, please contact our Customer Support support staff at "support@support.freetaxusa.com," and they can walk you through the process. 

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