I need help signing in

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Kellibean
Kellibean Member Newcomer
in General

I forgot my sign in info. So I went to find out my username. Then I followed the link to reset my password. It asks your username, social security number, and email address (I had to change my phone number so I can’t use that method). From that email you are sent a code to reset the password. But if close the link, it deletes the page where you need to enter the code! Am I high or crazy?

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  • Henry
    Henry FreeTaxUSA Agent
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    Hi Kellibean! I'm sorry for any confusion in the sign in process. When you choose to reset your password by email, you will come to a screen where you are prompted to enter your password reset code. You'll need to leave that page open and pull up another browser tab to access your email. That way you can get the password reset code from your email and then return to the original tab to enter the code in the field provided.

    If you continue to have trouble signing in, please contact our Customer Support team, and they can walk you through the process. You can get help by going to our homepage and clicking on SUPPORT near the top of the screen.

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  • MaryRose
    MaryRose Member Newcomer
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    I tried using a new password & I still can't log in. I'm a returning member.

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  • MatthewD
    MatthewD FreeTaxUSA Team
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    Hi MaryRose,

    Sign in issues can be frustrating. Did you use this FreeTaxUSA page and the "Need help signing in?" link?

    https://www.freetaxusa.com/support

    Or

    https://auth.freetaxusa.com/ReclaimAccount

    If you still have problems after trying those two options, contact our friendly support staff at support@support.freetaxusa.com and explain your issue. Provide details on what you have tried so far.

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