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I need help signing in

Kellibean

I forgot my sign in info. So I went to find out my username. Then I followed the link to reset my password. It asks your username, social security number, and email address (I had to change my phone number so I can’t use that method). From that email you are sent a code to reset the password. But if close the link, it deletes the page where you need to enter the code! Am I high or crazy?

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Comments

Henry

Hi Kellibean! I'm sorry for any confusion in the sign in process. When you choose to reset your password by email, you will come to a screen where you are prompted to enter your password reset code. You'll need to leave that page open and pull up another browser tab to access your email. That way you can get the password reset code from your email and then return to the original tab to enter the code in the field provided.

If you continue to have trouble signing in, please contact our Customer Support team, and they can walk you through the process. You can get help by going to our homepage and clicking on SUPPORT near the top of the screen.

MaryRose

I tried using a new password & I still can't log in. I'm a returning member.

MatthewD

Hi MaryRose,

https://www.freetaxusa.com/support

https://auth.freetaxusa.com/ReclaimAccount

If you still have problems after trying those two options, contact our friendly support staff at support@support.freetaxusa.com and explain your issue. Provide details on what you have tried so far.

p_ablorcuise2024

Ok, this is fru

p_ablorcuise2024

This is a pain. I've tried 10 times and I get sent back to to Gmail to get another number and the same results and on top of that ok we verify you're account and back I go to to Gmail to get another number and don't get anywhere? REALLY?

KristineS

https://community.freetaxusa.com/discussion/comment/2124#Comment_2124

Hi pablocruise2024,

Sorry you're having so much difficulty logging in.

Please contact our Customer Support support staff at "support@support.freetaxusa.com," and they can walk you through the process. You can get help by going to our homepage and clicking on SUPPORT near the top of the screen.

Teryl

unable to sign in Sept 18,2024.

KeriC

@Teryl Please contact our Customer Support team. Instructions are in the response above from KristineS on June 26th.

stockups

good morning all I’ve been trying to sign into my account since yesterday evening I need to get a copy of my taxes but when I try to sign in, it not taking me to a page to put in my email or account information might tell me what’s going on thanks

KeriC

@stockups

https://community.freetaxusa.com/discussion/comment/2804#Comment_2804

If you are unable to sign into your account, we recommend that you request your username and also reset your password.

To do this, go to our homepage and select Support > Forgot Username or Password? Follow the screens to obtain your correct username and password.

If you haven't entered a phone number in your account, you may click on "Try something else" after selecting "Forgot username or password?" to request this information via email.

If you are still unable to receive your username or reset your password, please contact our Customer Support support staff at "support@support.freetaxusa.com," and they can walk you through the process.