My account won't load

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joylindsey
joylindsey Member Newcomer

When I sign in, I get the Loading spiral, but it never loads. Please help.

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  • KeriC
    KeriC FreeTaxUSA Agent
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    I'm sorry; this must be really frustrating. Can you try using a different internet browser to see if that resolves the login issue?

  • joylindsey
    joylindsey Member Newcomer
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    Thanks for your response. After several hours, I was able to access the account. If it happens again, I will take your suggestion.