Login Looping Issue with Authenicator

Clipse
Clipse Member Posts: 2 Newcomer
in General

I don't recall ever prompting for an authenicator app to be added to my login, and now I can't reach support since the website requires that I'm logged into the account to get ahold of support or livechat. What's the best course of action?

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  • Clipse
    Clipse Member Posts: 2 Newcomer

    Closing out here. I'm not sure if it was browser-specific, but the looping issue was occuring while I was using MS Edge, but successfully got through on Safari. Hope this helps other with this strange occurance.

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  • saycofj
    saycofj Member Posts: 1 Newcomer

    Help me go back to my account. I tried everythinf it doesn't let me in.

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  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 340

    Hi,

    You can always contact customer support at Support@support.freetaxusa.com

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  • jmscuderi
    jmscuderi Member Posts: 2 Newcomer
    edited April 13

    Cloudflare is one of the worst things to happen to the Internet since its creation, in my view.

    I am concerned that Freetaxusa is using Cloudflare which has had a security breach in the past.

    Cloudflare today has me stuck in a loop clicking a box to say I'm human repeatedly. I can't even get to the point of being able to put in my credentials. Very frustrating!

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  • jmscuderi
    jmscuderi Member Posts: 2 Newcomer

    "One more step. Please complete the security check to access freetaxusa.com" Over and over, can't get in!

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