Not receiving the email

hoopie053
hoopie053 Member Posts: 1 Newcomer
in General

I can sign into my account but once it says it will send an email with the conformation code, I do not receive it. I have never had any problems with this at all until a few days ago. Is there an issue with the site that would interfere with what I am doing?

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Answers

  • KFine3325
    KFine3325 FreeTaxUSA Agent Posts: 48
    edited April 2024

    We are aware of some issues customers are having who use Comcast as their email provider. We are working with them to make sure they are allowing the verification codes to come through.

    We recommend:

    1) Add support@support.freetaxusa.com to your email whitelist or address book. This will tell the email provider that it's a trusted address and will deliver the verification code faster.

    2) You could try an alternate method, like receiving their verification code through SMS.

    We appreciate your patience.

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  • R4ch76
    R4ch76 Member Posts: 3 Newcomer

    I have added that link to my email and I am still not receiving the emails in a timely manner. The last one took 12 hours to get and by that time its expired.

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  • TriciaD
    TriciaD FreeTaxUSA Agent Posts: 22

    Hello R4ch76,

    We apologize for the issues you are experiencing. I'm sure it is really frustrating. Do you have a phone number on your account? If so, I recommend trying to request the verification code by SMS. If that doesn't work or if you don't have a phone number linked to your account, please reach out to our customer support team who can check to see what other options you may have, support@support.freetaxusa.com.

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