paid for state taxes but can't file

rhicks2022
rhicks2022 Member Posts: 2 Newcomer
in State Filing

I purchased the option to file my state taxes but the site continues to ask for payment. It will not allow me to proceed with filing. Has anyone encountered this?

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Answers

  • Kellip
    Kellip FreeTaxUSA Agent Posts: 7

    Hi rhicks2022! We are currently not aware of any payment issues, but we would be happy to look into this for you. Please select to contact Support while signed into your account and a Customer Support agent will be happy to help.

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  • rhicks2022
    rhicks2022 Member Posts: 2 Newcomer

    I dont have deluxe and the only option I have is to get an email response. You have my payment, it is deducted from my account but you are asking for another payment as if I never paid.

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  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 258

    Did you add another product? Sometimes when a payment fails your bank will show a pending charge. That means your order was not paid for and you need to try again. The unauthorized pending charge will drop off in several days.

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