Account Activity regarding SSN being used for another FreeTaxUSA account

Question

I just completed filing my 2022 Federal and State Tax Return. I created an IRS account and ID.me account in the process of filing my taxes with FreeTaxUSA.

I got an email quoting, "we found another FreeTaxUSA account that was set up using your Social Security Number." I never created another account but it seemed like a bug/glitch to me since I just finished downloading and completing my taxes.

Should I be worried about this? Can FreeTaxUSA Customer Service check if this is true?

teresa · Answer

It's understandable to feel concerned when receiving an email like that. Your best course of action would be to reach out to FreeTaxUSA's customer service as soon as possible. They should be able to investigate the issue and clarify whether there's been any unauthorized activity on your account or if it was indeed a glitch in their system.

Providing them with the email you received and any relevant information about your account creation process can help expedite the resolution. Additionally, they might offer guidance on steps you can take to secure your account and protect your personal information. It's always better to address these concerns proactively to ensure the safety of your sensitive data.

TaxMorgan · Answer

Hi 4pftony,

You'll want to sign in to your account and contact customer support directly from the support center so we can look into the situation further.