Security code delays - cannot login
Is anyone having issues logging in? I am trying repeatedly with different login usernames and the codes are not being sent to me immediately. This is preventing me from logging in 99% of the time. It is not my email server because i've sent test emails to myself from other accounts and i receive them promptly.
Thanks,
Nicole
Answers
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Yup, it took about 10 minutes for my security code to show up in Yahoo. I just made coffee in the mean time. But I cant get it to import my 2022 taxes. That is a bigger problem. It give s me no button to start that process.
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you're receiving security codes within 10 minutes today? i am just receiving some from last night when i tried. this is insane.
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Well tons of people must be logged onto their taxes at the last minute like me. So they are no doubt bogged down. It may even have had technical problems overnight. Turbo tax did a big change this year and lots of people are looking elsewhere. And Turbo Tax got sued by Trumps Prosecutor for deceptive business practices and has to pay people refunds of almost $30 a year for restitution. So now fees this year went up.
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We are aware of some issues customers are having who use Comcast as their email provider. We are working with them to make sure they are allowing the verification codes to come through.
We recommend:
1) Add support@support.freetaxusa.com to your email whitelist or address book. This will tell the email provider that it's a trusted address and will deliver the verification code more quickly
2) You could try an alternate method, like receiving their verification code through SMS.
We appreciate your patience.
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I'M IN A VERIFICATION LOOP. AFTER MANY TRIES TO SIGN, I PRINTED M 2022 FEDERAL, THEN THE SITE LOCKED UP AND LOGGED ME OUT. I CAN'T GET TO THE 2022 STATE. 2023 IS DONE. ALL I NEED TO DO IS PAY AND FILE. BUT ALL DAY I HAVE BEEN LOCKED IN THIS VERIFICATION LOOP. THERE IS NOTHING WRONG WITH MY PASSWORD. I USED IT TO GET AN ACCESS CODE. I DON'T GET PASS THE VERIFICATION LOOP TO GET AN ACCESS CODE.
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I cannot log in . It’s telling me invalid username or passcode. Even after reset with text code. I still get the same message . This is ridiculous. Are you guys up and running or what ?
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yep not receiving till next morning this is a nightmare
