Sign in page won't load

Betsyp
Betsyp Member Posts: 1 Newcomer
in General

I've tried accessing the sign in page in Chrome Incognito on my laptop and on my phone. The page won't load. How do I contact customer service? I need to access my past info and update my return. This is NOT a username/password issue. I can't access the page to sign in at all

Comments

  • MatthewD
    MatthewD FreeTaxUSA Team Posts: 587

    Hi Betsyp,

    We have started the process of launching the new software and there may be caching or cookie issues with your browser. Try using an Incognito window. If it loads, clear your cache from the last couple of days.

    Or you can restart your computer and try the sign in page again.

    Let me know if that works or not.

  • Msladyt31
    Msladyt31 Member Posts: 1 Newcomer

    I've tried both ways and neither of them work but when I had sometime to get on a friends computer it worked, so are there any other ideas

  • KeriC
    KeriC FreeTaxUSA Agent Posts: 218

    @Msladyt31 Have you tried using a different internet browser? It's possible that the browser you are currently using has an extension that is not allowing the website to load.

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