I cant access my account
I created an account a while ago and need to finish up my eFile but I can't access the account anymore. I have my phone number where I got the verification code, so thats not wrong, I also have the email I got another verification link from, So that's not wrong either. Why when i go to reset my password it says that its not asscoicated with any account, when I type in accurate info. I already sent email to customer support but they are taking too long.
Please look for email from a******e20@gmail.com.
Titled - Important: Issues accessing account
Thanks
Answers
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If your email and phone number are right, that only leaves your username. Usernames aren't case sensitive so you just need to have the right characters.
But see if this page helps you get back in: https://auth.freetaxusa.com/ForgotUsername
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Nope still doesn't work. I copied the username directly from the account confirmation email that was sent to my mailbox.
I get any combinaton of this "The combination of Username, Social Security Number, and Email address you entered doesn't match a current FreeTaxUSA account.".
I have been trying to get customer support to send a password reset link to my email but they are frustratingly not helpful
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Nope still doesn't work. I copied the username directly from the account confirmation email that was sent to my mailbox.
I get any combinaton of this "The combination of Username, Social Security Number, and Email address you entered doesn't match a current FreeTaxUSA account.".
I have been trying to get customer support to send a password reset link to my email but they are frustratingly not helpful
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Is there no one I can escalate this to?
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Hi drewafden,
You may contact support by email at Support@Support.freetaxusa.com and get help that way. We don't handle account issues in this forum. Primarily tax related questions. Someone in support will assist you.
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