The Where is my refund says that my refund was deposited into my account 14 days ago. After checking with the bank, it is not showing as received. I have not been able to speak with anyone at the IRS, so what is the next step?
You may want to review the information https://www.irs.gov/refunds
Did you check to make sure your routing and account numbers were entered correctly, and that you selected direct deposit?