Problem processing credit card

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rogersware
rogersware Member Posts: 3 Newcomer

All of my credit and debit cards are being declined. Is there a problem with the payment system for tax year 2020? I have never had an issue before and the same credit card was approved on the 2021 tax return a few minutes later. However, I tried again on the 2020 and still declined.

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  • CoryF
    CoryF FreeTaxUSA Agent Posts: 65
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    Thank you for joining our community, Rogersware.

    For Account issues, including payment, the best process is to send a support message via your support center (link at the top of the right column of your account page). That way the support staff can address your billing concerns directly.

  • rogersware
    rogersware Member Posts: 3 Newcomer
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    I did that yesterday. No response as of yet.

  • CoryF
    CoryF FreeTaxUSA Agent Posts: 65
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    Thank you for letting me know.

    In further support, I created an issue within FreeTaxUSA. Please access your account to respond to the issue with the information requested to process your request.

  • rogersware
    rogersware Member Posts: 3 Newcomer
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    Thank you so much! Customer support contacted me and fixed the issue within the account! Have a wonderful day!