Problem processing credit card
All of my credit and debit cards are being declined. Is there a problem with the payment system for tax year 2020? I have never had an issue before and the same credit card was approved on the 2021 tax return a few minutes later. However, I tried again on the 2020 and still declined.
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Thank you for joining our community, Rogersware.
For Account issues, including payment, the best process is to send a support message via your support center (link at the top of the right column of your account page). That way the support staff can address your billing concerns directly.
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I did that yesterday. No response as of yet.
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Thank you for letting me know.
In further support, I created an issue within FreeTaxUSA. Please access your account to respond to the issue with the information requested to process your request.
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Thank you so much! Customer support contacted me and fixed the issue within the account! Have a wonderful day!
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Hello CoryF… I am having issues with my card for 2022 1040 I tried 3 diff. cards each declining for 2022.. I sent support a message since Saturday; no response
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I am having issues with my card for 2022 1040 I tried 3 diff. cards each declining for 2022.. I sent support a message since Saturday; no response
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Thank you for this reply.
The best place to get support for this issue is within your FreeTaxUSA account. Please wait for the proper response, or send another message to the Customer Support team about the payment issues.
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