will not accept my payment to amend my taxes

jahnia3
jahnia3 Member Posts: 3 Newcomer
in General

I have been trying to amend my taxes for over 2 weeks. I've been told by Becky to file it at another site after I've already filed my original taxes with free tax usa i keep getting an error code saying card declines due to past payments. I'm new with FreeTax so i dont have any past payment issues

Comments

  • MatthewD
    MatthewD FreeTaxUSA Admin, FreeTaxUSA Agent Posts: 940 image

    Please continue to work with Customer Support on issues like this.

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  • Taylor
    Taylor FreeTaxUSA Agent Posts: 87 image
    Hi jahnia3.

    I am sorry for the trouble you have experienced with the payment issue. I would encourage you to reach back out to the Support team to resolve this.
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  • JanaA
    JanaA FreeTaxUSA Agent Posts: 163 image
    Hello jahnia3! I am sorry to hear of your difficulties. As we don't have access to your account here, I cannot confirm why you are unable to make a payment. If our support team has confirmed that this is not a possibility, you will need to find another provider to assist you with an amendment. I am sorry for the inconvenience.

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